We do not have a ‘one-size-fits-all’ approach. Our experience ensures that whatever the technical or operational requirement, we can provide you with the tools for business success.

• Evaluation of your current retailing, technical and cellar management standards to establish
   areas for improved operational efficiencies
•  Establish and implement technical / quality key performance indicators
•  Strategic planning advice on product stocking policies
•  Bar staff Training to advanced industry level
•  Retail line management training
•  Environmental health awareness and requirements
•  Routine maintenance – what to do in a crisis
•  Extracting maximum value from the equipment you have
•  Expert, independent advice and procurement of cellar refrigeration, glass washers, ice machines   
•  Accreditation schemes


ETA can undertake either a macro / micro review of your business and score it to provide a clear and detailed review of retailing standards, operational efficiencies and service provider efficiencies. These three will add significantly to the business’s profitability. The most powerful effect is when they combine together. 
You may well already be running a great pub/estate but we can demonstrate that ETA is in a position and have the experience to challenge and promote retailing excellence, allowing owner run pubs, managed pubs, leased pubs and pub estates to aspire to even greater heights.  As an independent and impartial voice we can focus on all or target specific retailing aspects of your business from a positive and helpful angle.


We offer a flexible, personal, hands-on approach for all levels of operational experience that can:

•  Significantly increase sales
•  Increase operating margins
•  Improve overall control through the establishment of key operating performance indicators
•  Enhance customer satisfaction
•  Optimise product offering and yields
•  Ensure legal compliance with retail legislation

  Large multiple operations
•  Boutique pub groups
•  Individual operators
•  New entrants to the industry
•  Refresher courses for existing licensees
•  Updates on industry innovation and insight